• BGAD Consulting 


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  • Helping Organisations


    in the

    Digital World

  • What we do

  • The Digital World

    Hand-curated news

  • Get the news you need

    Weekly podcast news summary from the digital world

  • Leadership in a digital world

    Subscribe to our playlist

  • Digital

    How to succeed in a digital world.

    Mobile apps


    your business

    Engage with your

    customers and people

    Apps can be a powerful way to engage with people on their smartphones & tablets.


    However, competition for attention and screen space is fierce so only the best designed, most useful apps will succeed.




    An example

    Process digitisation


    your processes

    Cost and service improvements

    Many incumbents operate processes that have grown over time, powered by legacy technology architectures.


    A customer centric redesign, recognising the multi channel nature of many interactions, can reduce cost and improve customer service.



    An example

    Crowd sourcing


    the Crowd


    helping each other

    Often, people trust friends and family more than "official"



    A branded online forum, typically connected to social media platforms, can harness this energy in your favour.




    An example

    New digital product creation


    new revenue

    New products,

    born digital

    Digital technology can allow new products and new services be designed, built and launched at a low cost & with speed.


    Legacy assets can be re-leveraged to unlock new markets and new revenues.



    An example

    Another example

  • What We Do

    We deliver commercial results.

    Strategy and development

    Strategy & Development

    Setting the ambition.

    We can help you set the ambition and create a plan to ensure your organisation navigates the digital world successfully.

    Operational effectiveness

    Operational Effectiveness

    Making the most of what you already have.

    We can assess the performance of your existing digital assets, identify improvement opportunities and create a plan to capture the additional value.

    Business and product creation

    Business & Product Creation

    New sources of revenue.

    We can design, develop and launch new businesses or products from beginning to end.

    We will assist with the creation of ongoing operating environments and manage the transition to operations.

    M&A, acquisitions, investments, divestments

    Transaction services

    Due diligence support. Post-merger integration.

    We can help Private Equity or trade buyers assess a deal from a practitioners' perspective, and we can help implement post-merger integrations to capture the expected synergies.

  • Recent engagements

    Please contact us for more comprehensive references, relevant to your situation.


    New business launch

    An incumbent non bank financial services company wanted to design a new direct business to expand its growth options.


    Advanced Analytics to optimise customer revenue

    A SEA-based entertainment company asked to optimised customer revenue using advanced analytics.


    Innovation & growth

    A large incumbent in a declining business wanted to explore innovative new business ideas, leveraging their assets to offset the declining business' revenue.


    New online bank

    A large incumbent bank considered a new online bank with a social business model in order to grow market share.


    Technology "agile" operating model

    A learge US-based retailer asked to design its future operating model, leveraging "agile" methods.


    Large scale contact centre optimisation

    A global managed service provider with 75,000 employees wanted to create a new outcome based service model.


    Enterprise transfor-mation

    An ANZ-based food exporter commenced a large technology and business transformation.





    A leading wealth management admin platform business merged with a new digital wealth platform.


    New customer engagement platform

    A major bank wanted to design the future of how it engages with its customers - an "ecosystem of nudges".


    Electronic prescribing JV

    A major US-based Pharmaceutical company wanted to improve how it participated in the digital eco-system. We created an electronic prescribing system in a JV with Microsoft and IBM.

  • We cover most markets

    Australia/ New Zealand

    A large, sophisticated service economy.

    We cover a broad range of services and industries here.

    United Arab Emirates

    A vibrant, fast growing region.

    We focus on financial services, telco and digital innovation here.

    SE Asia

    Many fast groeing markets with a growing middle class.

    We focus on financial services, operating model design and digital innovation here.


    A huge and competitive market.

    We focus on serving global organisations with a presence here.

  • Our A-Team

    Some of the amazing people we work with

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    Ally Cooper

    Executive Assistant

    UX, design, design thinking, SEO, SEM, coding, technology

    Troy Chandler

    Associate Director


    UX, design, design thinking, SEO, SEM, coding, technology

    Dishant Rana

     Data & Analytics Specialist

    UX, design, design thinking, SEO, SEM, coding, technology



    Associate Director

    Brand & Marketing

    team work



    Associate Director

    Technology & Delivery

    UX, design, design thinking, SEO, SEM, coding, technology



    Associate Director

    Product & User Design

    UX, design, design thinking, SEO, SEM, coding, technology



    Associate Director

    Customer & Operations

  • Chat with our bot

    Ask about BGA Digital or management consulting.

    This is a demo, for a more customised response, please contact us directly.

  • We contribute to the debate

  • The Blog

    Thoughts about the digital world.

    2016年9月6日 · Business,transformation,Management
    2016年9月4日 · Business,digital,transformation
  • How we work.

    Whatever it takes.

    Management consulting


    Where should your business go?

    We can help your management by providing expertise and decision making support.

    implementation, project management


    Build. Operate. Transfer.

    We can execute some of your projects in the context of your digital agenda and existing organisation, partnering with your stakeholders and teams.

    interim management, contracting

    Interim Management

    Execution from within.

    We can help you jump start the execution of your digital agenda by acting "from within". We can also help you recruit and on-board permanent teams and transfer the work seemlessly.

  • Our Experience

    Our team members have lead and been involved in some of Australia's most exciting digital projects.

    Developed and built Australia's 2nd largest mobile app.

    Launched Australia's newest direct bank.

    Helped digitise Australia's largest contact centre and retail store chain.

  • Follow us on Instagram


  • Podcasts

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    How we built UBank

  • Contact us

    We're looking forward to it.

    If you'd like to work with us, please include a link to your CV, website or LinkedIn profile.

    Sydney - Dubai - New York
  • Management Consulting

    Leveraging over two decades of experience in advising world-class, blue-chip corporations, we help organisations thrive.

    Our expertise spans across a multitude of disciplines, with specializations in select strategic fields.

    We're committed to delivering top-notch quality akin to "MBB" standards, but with the added benefit of a cost-effective pricing structure.

    We operate globally, using a mix of in-person and remote working modes.

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    Digital business

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    Business creation

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    Financial services

  • Management Consulting Service Range

    Leveraging over two decades of experience in advising world-class, blue-chip corporations, we help organisations thrive.

    Our expertise spans across a multitude of disciplines, with specializations in select strategic fields.

    We're committed to delivering top-notch quality akin to "MBB" standards, but with the added benefit of a cost-effective pricing structure.

    We operate globally, using a mix of in-person and remote working modes.

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  • Interim Management

    When critical gaps emerge in your team's structure, it can disrupt the productivity and progress of your entire organization. That's where we step in. Our experienced interim executives are highly skilled and can seamlessly fill a variety of roles within your team to ensure the continuity of your operations.


    But we don't stop at filling your immediate needs. We are committed to the long-term success of your organization. Alongside performing day-to-day duties, our interim executives will assist with the recruitment and onboarding process of your permanent leader. This not only helps with identifying the right talent for your organisation but also ensures a smooth transition as they join your team.

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    CEO/ Executive Director

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    Non-executive Director

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    Transformation Leader

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    Product/ Innovation Leader

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    Business Launch Leader

  • Interim Management: Typical Approach

    The emphasis will be customised to suit your specific context and needs.

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    How to achieve greater momentum sooner and higher chances of success for the long term:

    Thorough setup

    This phase includes the detailing of the role itself and associated plans and metrics, to the extent you require these.

    Immediate execution

    Hitting the ground running, this phase is the execution of the role itself, including full participation in team activities, taking on operational accountabilities, and strategic project leadership.

    Effective onboarding

    This phase commences once you have made the permanent appointment and the effort ramps down as your new executive comes up to speed.

  • Transaction Support

    Whether you're planning to acquire a business to accelerate your growth, or you're preparing to sell your company, we are here to facilitate the process and maximize your success.


    We cover all phases of the transaction: We assist with target identification, deal structuring, negotiations and closure.


    Upon finalising a transaction, we'll guide your team through the integration planning and help implement these plans to ensure a smooth transition. We understand that every transaction is unique and requires tailored solutions.


    We pride ourselves on our ability to work closely with your financial and legal advisors, fostering a collaborative environment that puts your business interests at the forefront. We have particular success in ensuring business owners and entrepreneurs are well supported, whether they are on the sell- or buy-side.

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    Integration and performance

  • Executive Coaching

    Effective leadership is crucial for organizational success. Our Executive Coaching program empowers leaders to
    unlock their potential, optimize performance, and drive growth.


    We assist leaders navigate complex problems by providing an independent sounding board, using our
    experience and perspective.

    Whilst the benefits of coaching are most pertinent over the medium term, we are flexible. We can run one-of intervention sessions,
    regular catch-ups or a structured ongoing program.

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    Founders/ start-ups

  • Join the conversation

  • Join the conversation

    2016年9月6日 · Business,transformation,Management
    It has been widely reported that the average life of a company in the S&P 500 index has dropped to around 16 years. Indeed, many prominent brands have dropped out of the index in the decade from 2002 to 2012, and several others, mostly with digital business models have risen over the same time...
    2016年9月4日 · Business,digital,transformation
    Much has been written about the issues customers of large organisations face. Having experienced those organisations "from the inside" for more than a decade, I find the following framework useful in order to explain and address these issues. (Almost) all large incumbents are organised along a...