Digital
How to succeed in a digital world.
Appify
your business
Engage with your
customers and people
Apps can be a powerful way to engage with people on their smartphones & tablets.
However, competition for attention and screen space is fierce so only the best designed, most useful apps will succeed.
Digitise
your processes
Cost and service improvements
Many incumbents operate processes that have grown over time, powered by legacy technology architectures.
A customer centric redesign, recognising the multi channel nature of many interactions, can reduce cost and improve customer service.
Harness
the Crowd
Customers
helping each other
Often, people trust friends and family more than "official"
content.
A branded online forum, typically connected to social media platforms, can harness this energy in your favour.
Access
new revenue
New products,
born digital
Digital technology can allow new products and new services be designed, built and launched at a low cost & with speed.
Legacy assets can be re-leveraged to unlock new markets and new revenues.
What We Do
We deliver commercial results.
Strategy & Development
Setting the ambition.
We can help you set the ambition and create a plan to ensure your organisation navigates the digital world successfully.
Operational Effectiveness
Making the most of what you already have.
We can assess the performance of your existing digital assets, identify improvement opportunities and create a plan to capture the additional value.
Business & Product Creation
New sources of revenue.
We can design, develop and launch new businesses or products from beginning to end.
We will assist with the creation of ongoing operating environments and manage the transition to operations.
Transaction services
Due diligence support. Post-merger integration.
We can help Private Equity or trade buyers assess a deal from a practitioners' perspective, and we can help implement post-merger integrations to capture the expected synergies.
Organizations we have worked with
Our Team
A flexible boutique.
Founder &
Managing Director
Gerd combines extensive experience as a Management Consultant with The Boston Consulting Group with successful Executive appointments at National Australia Bank,
Citigroup and Telstra.
He is the founder of UBank (www.ubank.com.au) and lead the digital agenda of Telstra (www.telstra.com). Most recently, Gerd was the CEO of Tyro Payments (www.tyro.com.au).
Gerd has a Master degree in Engineering (Robotics) and an MBA from the Columbia Business School in New York.
Gerd was appointed to serve on the Federal Government of Australia's Task-force for Small Business Digitisation.
Hamish
McMichael
Associate Director
Technology & Delivery
Hamish combines technology skills with commercial experience. He has years of practical experience on the ground, delivering complex programs and managing difficult environments.
He spent five years at Telstra Digital where he managed Telstra's digital channels and assets as part of the broader digital agenda.
Prior to that, Hamish was a technology partner at National Australia Bank.
Hamish has a Bachelor of Commerce (Honours) from Deakin University.
Tom
Hilton
Associate Director
Product & User Design
Tom focuses on product and user experience design, using the latest design thinking techniques.
He was part of the Telstra Digital team where he lead the development of digital products and propositions.
As part of that, he was part of the team that launched Belong in only ten weeks (www.belong.com.au).
Most recently, Tom was the platform product lead at Tyro Payments (www.tyro.com.au).
Tom has a Master degree (1st class honours) in Marketing & Commerce from the University of Melbourne.
Rich
Rose
Associate Director
Customer & Operations
Rich has established and ran some of the world's most advanced and largest customer service operations.
He is a co-founder of UBank (www.ubank.com.au) and was an early Director of Egg Bank (UK).
He was the Operations Director for Telstra's Global Contact Centres, established Telstra Digital's Live Chat operations and led Telstra's corporate customer experience function.
Prior to that, Rich worked at HSBC, Credit Suisse and UBS Warburg.
Rich has a Bachelor degree (Honours) in Design & Technology from Loughborough University in the UK.
Natalie
Dinsdale
Associate Director
Brand & Marketing
Natalie is a creative & highly qualified marketing professional & entrepreneur with over 18 years experience of distinguished performance in driving business results & establishing brand performance.
Natalie is a co-founder of UBank, launched mortgages for Virgin Money and Bank West on the East coast. Natalie’s experience includes Head of Direct Marketing for Foxtel, consumer CRM GM for Telstra and Egg Bank in the UK
Natalie also launched and raised investment for her own business, an online market place for mothers.
Natalie has a Law degree (L.L.B. Hons) and Masters in Business from Nottingham Trent University.
How we work.
Whatever it takes.
Advisory
Where should your business go?
We can help your management by providing expertise and decision making support.
Implementation
Build. Operate. Transfer.
We can execute some of your projects in the context of your digital agenda and existing organisation, partnering with your stakeholders and teams.
Interim Management
Execution from within.
We can help you jump start the execution of your digital agenda by acting "from within". We can also help you recruit and on-board permanent teams and transfer the work seemlessly.
