Succeed in a Digital World
Australian Financial Review
"So most employment growth is not start-ups but from scale-ups, businesses that go from five to 15 because that means they're going to go from 30 to 50 employees. The ones that are two or three employees, that take no risk, they're too afraid, they're not producing employment. I think we have very, very few scale-ups."
Australian Financial Review
"The first role of regulators should be to reduce friction and a second role is to protect the people that need protecting."
How to succeed in a digital world.
Engage with your
customers and people
Apps can be a powerful way to engage with people on their smartphones & tablets.
However, competition for attention and screen space is fierce so only the best designed, most useful apps will succeed.
Cost and service improvements
Many incumbents operate processes that have grown over time, powered by legacy technology architectures.
A customer centric redesign, recognising the multi channel nature of many interactions, can reduce cost and improve customer service.
helping each other
What We Do
We deliver commercial results.
A flexible boutique.
Gerd combines extensive experience as a Management Consultant with The Boston Consulting Group with successful Executive appointments at National Australia Bank,
Citigroup and Telstra.
He is the founder of UBank (www.ubank.com.au) and lead the digital agenda of Telstra (www.telstra.com). Most recently, Gerd was the CEO of Tyro Payments (www.tyro.com.au).
Gerd has a Master degree in Engineering (Robotics) and an MBA from the Columbia Business School in New York.
Gerd was appointed to serve on the Federal Government of Australia's Task-force for Small Business Digitisation.
Technology & Delivery
Hamish combines technology skills with commercial experience. He has years of practical experience on the ground, delivering complex programs and managing difficult environments.
He spent five years at Telstra Digital where he managed Telstra's digital channels and assets as part of the broader digital agenda.
Prior to that, Hamish was a technology partner at National Australia Bank.
Hamish has a Bachelor of Commerce (Honours) from Deakin University.
Product & User Design
Tom focuses on product and user experience design, using the latest design thinking techniques.
He was part of the Telstra Digital team where he lead the development of digital products and propositions.
As part of that, he was part of the team that launched Belong in only ten weeks (www.belong.com.au).
Most recently, Tom was the platform product lead at Tyro Payments (www.tyro.com.au).
Tom has a Master degree (1st class honours) in Marketing & Commerce from the University of Melbourne.
Customer & Operations
Rich has established and ran some of the world's most advanced and largest customer service operations.
He is a co-founder of UBank (www.ubank.com.au) and was an early Director of Egg Bank (UK).
He was the Operations Director for Telstra's Global Contact Centres, established Telstra Digital's Live Chat operations and led Telstra's corporate customer experience function.
Prior to that, Rich worked at HSBC, Credit Suisse and UBS Warburg.
Rich has a Bachelor degree (Honours) in Design & Technology from Loughborough University in the UK.
Brand & Marketing
Natalie is a creative & highly qualified marketing professional & entrepreneur with over 18 years experience of distinguished performance in driving business results & establishing brand performance.
Natalie is a co-founder of UBank, launched mortgages for Virgin Money and Bank West on the East coast. Natalie’s experience includes Head of Direct Marketing for Foxtel, consumer CRM GM for Telstra and Egg Bank in the UK
Natalie also launched and raised investment for her own business, an online market place for mothers.
Natalie has a Law degree (L.L.B. Hons) and Masters in Business from Nottingham Trent University.
We take our clients' confidentiality very seriously, so the recent project examples need to remain disguised.
We contribute to the debate
Whatever it takes.
Our team members have lead and been involved in some of Australia's most exciting digital projects.
Developed and built Australia's 2nd largest mobile app.
Launched Australia's newest direct bank.
Helped digitise Australia's largest contact centre and retail store chain.
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